Privacy Policy

At Samanvaya, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a quotation, or enquire about our services. This may include:

• Full name
• Phone number
• Email address
• Company or organization name
• Project location
• Project requirements and preferences
• Information submitted through contact or enquiry forms
• Any other information you choose to provide

We may also automatically collect limited technical information when you use our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• General website usage information

2. How We Use Your Information

We may use the information collected to:

• Respond to your enquiries and requests
• Provide information about our services
• Prepare project estimates and quotations
• Understand your project requirements
• Communicate with you regarding potential or ongoing projects
• Improve our website and services
• Maintain website security
• Prevent fraudulent or unauthorized activity
• Comply with applicable legal and regulatory requirements

We will only use your personal information for legitimate business purposes related to our services and website.

3. Contact and Enquiry Forms

If you submit information through a contact, enquiry, quotation, or project form, we may use the information you provide to contact you regarding your enquiry. Depending on your communication preferences, we may contact you through:

• Phone calls
• Email
• WhatsApp or other messaging services
• Other communication methods you have provided

You may request that we stop contacting you for marketing or promotional purposes at any time.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies may help us:

• Remember website preferences
• Understand how visitors use our website
• Improve website performance
• Analyze website traffic
• Maintain website functionality

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

We may use third-party services to support our website and business operations, such as:

• Website hosting providers
• Website analytics services
• Communication services
• Maps or location services
• Payment or other service providers, where applicable

These third parties may process information according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you use.

6. Information Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

7. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information when reasonably necessary with:

• Service providers working on our behalf
• Professional advisers
• Technology or hosting providers
• Government authorities where required by law
• Other parties where disclosure is necessary to protect our legal rights, website, users, or business

Any sharing of information will be limited to what is reasonably necessary for the relevant purpose.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected
• Maintain business and project records
• Resolve disputes
• Meet contractual obligations
• Comply with applicable legal requirements

When information is no longer required, we may securely delete or anonymize it.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Object to certain uses of your information
• Request information about how your personal data is being used

To exercise any applicable rights, please contact us using the details provided below.

10. Children's Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. External Links

Our website may contain links to external websites, social media platforms, or third-party services. We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policy of each external website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India. Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of the courts in India.